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Shipping Policy

Last Updated: [16 September,2025]

At Naturae , we are committed to delivering your orders quickly and safely. This Shipping Policy explains how we handle processing, shipping, and delivery.

1. Order Processing

  • Orders are typically processed within 7 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive an email confirmation with tracking details once your order has been shipped.

2. Shipping Methods & Delivery Time

  • We offer standard and express shipping options through trusted courier partners such as [Courier Names].

  • Estimated delivery time:

    • Domestic Orders (within [India]): [3–7 business days]

    • International Orders: currently unavailable

  • Delivery times are estimates only; delays may occur due to courier issues, customs, or unforeseen events.

3. Shipping Charges

  • Shipping costs are calculated at checkout based on order value, weight, and delivery location.

  • Free shipping may be available on orders above [X amount] (if applicable).

4. Order Tracking

  • Once shipped, you will receive a tracking number via email/SMS.

  • You can track your order directly through the courier’s website or our tracking page [Insert Link].

5. International Shipping

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

  • Delivery times may vary due to customs clearance procedures.

6. Failed Delivery & Wrong Address

  • Please ensure your shipping details are accurate. We are not responsible for orders delayed or lost due to incorrect addresses.

  • If delivery is attempted but unsuccessful (e.g., no one available to receive the package), additional re-delivery charges may apply.

7. Damaged or Missing Items

  • If your package arrives damaged or items are missing, please contact us within [2 - 3 days] of delivery with photos and order details.

  • We will investigate and arrange a replacement or refund where applicable.

8. Contact Us

For any shipping-related questions or concerns, please contact us:

📧 Email: [ mynaturaestore@gmail.com ]

📞 Phone: [+91 9555592322 ]

📍 Address: [House no 13 , Block - B, New Seemapuri ,Delhi - 110095 ]