Skip to Content

Cancellation & Refund Policy

1. Order Cancellations

  • Orders can be cancelled within 24-48 hours of placing them, provided they have not yet been processed or shipped.

  • To request a cancellation, please contact us immediately at [Your Email/Phone].

  • Once an order has been shipped, it cannot be cancelled.

2. Returns & Eligibility

  • Products are eligible for return only if they are:

    • Unused, unopened, and in their original packaging.

    • Returned within 7 days of delivery.

    • Accompanied by proof of purchase (invoice/order ID).

  • Certain items may not be eligible for return due to hygiene, safety, or customization (e.g., perishable goods, personalized products).

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 2-3 business days to your original payment method.

  • Shipping charges, handling fees, and COD charges (if applicable) are non-refundable.

  • Partial refunds may be granted for items not returned in their original condition.

4. Exchanges

  • Products may be exchanged only if defective or damaged on arrival.

  • Exchange requests must be made within 3 days of delivery.

  • If the exact item is unavailable, we may offer a replacement or refund.

5. Late or Missing Refunds

  • If you haven’t received your refund yet, please first check with your bank or payment provider.

  • Refund processing times may vary depending on your payment method.

  • If you still have not received your refund after 3 business days, please contact us at [mynaturaestore@gmail.com].